These terms and conditions form part of the contract of sale between the "Seller" (The Yorkshire Wellness Box) and a "Buyer".

References to “we”, “us”, “our” etc. are to the Seller. References to “you” are to the Buyer.

Please read these terms and conditions carefully. They apply when you buy any products from us via this website (www.wellnessyorkshire.co.uk). These terms and conditions can be updated at any time so if you wish to, please take a copy of this page from the time you make your purchase as these are the terms that apply specifically to your sale.

You are not eligible to buy any goods from us via this site if it is unlawful for you to buy or use the goods in, or import them into, your country.

Where you communicate with us on behalf of a company / organisation, you promise that you have authority to act on behalf of that entity.

If you are an EU Buyer, you have the right to cancel this contract subject to the provisions set out below. This right is not affected by any separate returns policy on this website.

There is no right to cancel contracts for the supply of:

• goods liable to deteriorate or expire rapidly

You lose the right to cancel contracts for the supply of:

• sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery

To exercise the right to cancel, you must inform The Yorkshire Wellness Box via email (see below). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at the address shown below without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. 

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

We will take reasonable care to ensure that representations and descriptions of products appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance / colour / texture / finish of our goods. However, you acknowledge and accept that there may be minor differences between the actual goods and the way that they appear on our listing. 

The labelling or packaging of the goods you receive may differ from the images of these which you see on the site.

Payment is in advance. Despatch of the products is subject to our receipt of full payment in cleared funds.

Our prices may change from time to time. The price for the products you order is as stated on our product listing at the time you send us your order. 

The Yorkshire Wellness Box is not VAT registered and thus, does not charge VAT.

Delivery charges are charged extra at the rate shown in the shopping cart at the time you place your order. The delivery charges do not include customs or import duties which may be applied to your order by the relevant authorities depending on which country you purchase from and ship to. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.

If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we despatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you do not, we will provide a full refund of any payments already made.

You must contact us immediately with full details if you dispute any payment.

If any amount due to us is unpaid, or unjustifiably charged back, we may cancel this agreement on written notice (including email).

Your order is an offer to buy from us.

You place your order by using the ordering process on the website. This involves selecting the products, placing them in the shopping cart and transmitting the order to us after submitting your payment details. This process permits you to check and amend any errors before making an order.

You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes.

You will be sent a confirmation email after your order, forming a binding legal contract..

All orders are subject to availability. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.

Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates.

Delivery is only to the UK unless otherwise agreed.

If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. If nobody is available to receive the goods, we reserve the right to leave them at the doorstep, hall or reception as available. We have no liability for any losses arising from delay in delivery.

Risk of damage or loss to the goods passes to you on delivery to you or to somebody identified by you to take possession of the goods.

You become owner of the goods after the later of delivery of the goods and payment of the price plus delivery charges. Until that happens, you hold the goods on our behalf.  

Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited.

You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.

Our liability of any kind (including our own negligence) is limited to the price paid for the goods.

In no event (including our own negligence) will we be liable for any:

You will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement.

This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.

To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.

We may send all notices under this agreement by email to the most recent email address you have supplied to us. Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce any term of this agreement except insofar as expressly stated otherwise.

If you have any complaints, please contact us via email or in writing.